Privacy Policy

Last Updated: February 2025

Nova Flow (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Nova Flow is a financial solutions provider, based in the United Kingdom. Our registered office is at Business Central, 2 Union Square, Darlington, County Durham, DL1 1GL, United Kingdom. For the purposes of data protection laws, Nova Flow is the data controller of your personal data.

2. What Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, title, date of birth, and gender.
  • Contact Data: Email address, phone number, postal address.
  • Financial Data: Payment card details (processed securely by third-party providers).
  • Technical Data: IP address, browser type, operating system, and other technical details when you use our website or services.
  • Usage Data: Information about how you use our website, products, or services.
  • Marketing and Communications Data: Preferences for receiving marketing communications from us.

3. How We Collect Your Data

We collect personal data through:

  • Direct Interactions: When you fill out forms, make inquiries, or communicate with us.
  • Automated Technologies: Using cookies, server logs, and similar technologies on our website.
  • Third Parties: Data from partners, analytics providers, or publicly available sources.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and manage our services.
  • To communicate with you, including responding to inquiries and providing updates.
  • To process payments and manage transactions.
  • To comply with legal obligations.
  • To improve our website, services, and user experience.
  • For marketing purposes, where you have consented.

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual Necessity: To perform a contract with you or take steps at your request.
  • Legitimate Interests: For our business interests, such as improving services.
  • Consent: Where you have explicitly agreed to specific processing.
  • Legal Obligation: To comply with legal requirements.

6. Sharing Your Data

We may share your personal data with:

  • Service providers who help us deliver our services (e.g., payment processors).
  • Regulatory bodies and law enforcement agencies when required by law.
  • Third parties involved in mergers, acquisitions, or similar transactions.

We ensure that any third parties processing your data comply with strict confidentiality and security standards.

7. International Data Transfers

If we transfer your personal data outside the UK, we will ensure it is protected by appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymise your data.

9. Your Rights

Under data protection laws, you have the following rights:

  • Access: Request access to your personal data.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, where applicable.
  • Restriction: Request restriction of processing under certain circumstances.
  • Portability: Request transfer of your data to another provider.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Withdraw consent for processing where consent is the legal basis.

To exercise your rights, please contact us at info@novaflow.uk.

10. Cookies

Our website uses cookies to enhance user experience and analyse usage. For more information, see our Cookie Policy [Link to Cookie Policy].

11. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Please review it periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Nova Flow
Business Central, 2 Union Square, Darlington, County Durham, DL1 1GL, United Kingdom
Email: info@novaflow.uk

Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.